Loyalty program, tiers, gift cards, stamp cards and POS redemption
Vendion Loyalty bundles three retention tools – loyalty points, stamp cards and gift cards – inside the same system as the POS, booking, and CRM.
Configure earning and redemption: points per krona, value per point, minimum redemption, max discount, alcohol exclusion, and expiry.
Build a tier structure (Bronze, Silver, Gold, etc.) based on rolling 12-month spend. Each tier can have a multiplier, flat discount, and perks.
From first paid order to VIP: how members auto-enroll, earn points, move between tiers, and eventually can be downgraded or have points expire.
How points are calculated on every paid order: qualifying spend, alcohol exclusion, tier multipliers, and idempotency.
How loyalty point redemption works in POS and online. Rules for minimum redemption, max discount, and tier guards.
Points expire after a configurable inactivity period. A nightly expire check processes expiry. Rules and how to communicate it.
The loyalty sidebar appears in the checkout view when a guest is linked to the order. Tier, points, redemption buttons, stamp card rewards – all in one.
Each member can get a securely signed link to their public loyalty view showing balance, tier, history, and perks without login.
Earn multiplier, flat discount, birthday bonus, booking priority, and free-text perks. How to make tiers worth chasing.
Loyalty tiers auto-link to CRM tags and segments. This makes it possible to campaign against specific member groups without manual labeling.
The loyalty dashboard shows active members, redemption rate, tier distribution, and 12m spend. How to read the numbers and act on them.
Stamp cards are the classic "buy N, get 1 free" model. Here is how to configure a stamp card in Vendion with name, number of stamps, rule type, and reward.
The "per paid order" rule is the default: one stamp per paid order regardless of what the guest bought. Simple, clear, and fair.
The "per category" rule gives a stamp only if the order contains at least one item from a specific menu category, e.g. "Lunch" or "Pizza".
The "per menu item" rule gives one stamp per purchased instance of a specific item, e.g. one stamp per espresso or one stamp per Margherita pizza.
The "SEK threshold" rule gives one stamp per order where the amount is at least N kr. Perfect when you want to reward volume rather than frequency.
Choose reward type for your stamp card: percentage discount, fixed kronor amount, free item, or custom. Here is how each type works and when it fits.
How stamp cards work in the POS: staff mark stamps via the loyalty sidebar and redeem rewards. Step-by-step walkthrough of the staff flow.
Stamp cards and loyalty points solve similar problems but work differently. Here is how to choose the right model for your restaurant — or combine both.
Gift cards in Vendion are digital, VAT-compliant, and simple. Here is how they work, the lifecycle, and the four stages: issue, redeem, expire, void.
How staff sell a gift card in the POS. Step-by-step guide from start to receipt, including SMS to recipient.
Issue gift cards directly from admin without POS sale. Perfect for compensation, internal gifts, marketing, or migration from old paper cards.
How staff redeem a gift card in the POS. Step-by-step walkthrough including validation, partial redemption, and split payment.
Vendion automatically sends an SMS with the gift card code to the recipient. Here is how it works, the cost, and how to troubleshoot problems.
How gift cards can be voided by admin and how automatic expiry works via a nightly expire check. Legal rules, accounting effects, and edge cases.
Refunding gift cards: the guest wants money back. Returning an order paid with a gift card: balance is restored. Both flows with accounting.
Find and follow up gift cards via admin: the gift card list, filters, exports, and per-card history. All activity tracked in an append-only history.
