Gift Cards – How They Work

A gift card has a code, a balance and an expiry date. The guest uses the code as payment and can keep the remaining balance for another visit.

Where to manage gift cards

Open Admin → Marknadsföring → Presentkort (Gift Cards). The inner tabs are Presentkort and Inställningar (Settings). Gift Cards sits alongside Loyalty and Stamp Cards.

Under Settings you can:

• Enable Tillåt försäljning av presentkort (Allow gift card sales).
• Set the default validity, minimum amount and maximum amount.
• Edit SMS-mall till mottagare (Recipient SMS template).
• Choose Tillåt anonym utfärdande (Allow anonymous issuance). When off, recipient name and phone are required when issuing a card.

The two switches save immediately. Save amount limits, validity and SMS text with Spara inställningar (Save settings). Further down, the public gift card shop has separate settings and its own Save button.

Three ways to issue a card

Admin issuance has no expense-account or compensation-type selector. Keep a record of the reason and follow your restaurant's accounting procedure.

How the guest uses the card

In POS, select Ta betalt → Presentkort, retrieve the card using its code and enter the amount to redeem. If the balance does not cover the bill, collect the remainder using another payment method. Online ordering offers redemption under Presentkort, poäng eller klippkort? (Gift cards, points or stamp cards?).

For example, redeeming 320 SEK from a 500 SEK card leaves 180 SEK. The original expiry date still applies.

Recipient and delivery

In POS, you choose whether to notify the recipient immediately. The purchase confirmation also lets you send or print the gift card. Admin issuance attempts delivery to the contact details you enter. The online shop uses the delivery channels you have enabled.

Check the delivery confirmation. A failed SMS does not mean the issued card no longer exists.

Validity and chain cards

Check the date before issuing and explain the terms to the guest. Changing the default for new cards does not change existing cards. The business normally sets the validity; the Swedish Consumer Agency states that a gift card with no specified validity period is valid for ten years. Read the agency's guidance.

When shared gift cards are enabled, you can select Giltigt i hela kedjan (Valid throughout the chain) when issuing. A local card does not automatically become a chain card because the restaurant belongs to a chain.

Accounting

Vendion treats these gift cards as multi-purpose vouchers: the initial payment is recorded as a gift card liability, while the purchased goods and their VAT are recognised when the card is used. The rule for multi-purpose vouchers is in the Swedish VAT Act, Chapter 5, Section 43. See the accounting guides for account settings, reconciliation and expiry.