Gift Cards – Void and Expiry

A gift card can be blocked with Makulera (Void) or stop being valid when its expiry date passes. Blocking a card and refunding a purchase are separate actions: voiding in the gift card list does not return money.

Void an active card

1. Open Admin → Marknadsföring → Presentkort → Presentkort.
2. Search by code or recipient details.
3. Check the code, balance and status.
4. Select Makulera on the card's row.
5. Enter Anledning (obligatoriskt) (Required reason) and confirm with Makulera.

You need permission to manage gift cards. The card can no longer be redeemed. It remains in the list under the Makulerade (Voided) status filter.

A void card may still show its previous balance in the list. Its status means it is blocked; that amount is not usable credit. The list has no reactivation action.

When validity ends

Redemption checks the expiry date. A past date prevents use even before the automatic expiry process updates the status. Automatic processing marks active, expired cards with a remaining balance as expired and writes off that remaining amount.

For example, a card was issued for 500 SEK and has 200 SEK left at expiry. The remaining 200 SEK is written off, not the full original amount. After automatic expiry processing, the balance is zero.

Validity for new cards

Open Presentkort → Inställningar → Default giltighetstid and enter the number of months. Select Spara inställningar (Save settings). Always check the actual date when issuing. The online shop has its own validity setting.

Changing defaults does not extend existing cards. Neither the restaurant nor chain gift card list has an expiry-extension button. If the restaurant wishes to help a guest after expiry, a responsible manager needs to assess the solution and supporting records.

Guest terms

State the validity clearly at purchase. The Swedish Consumer Agency explains that the business sets validity and that gift cards without a specified period are valid for ten years. Vendion's default validity is not a legal requirement. Read the agency's guidance.

Accounting and refunds

Automatic expiry creates separate accounting documentation reducing the gift card liability. The expiry account is configured in accounting; check its selection with the person responsible for your books.

Manual voiding does not use the same automatic accounting flow and creates no refund. If a sold card is to be refunded, handle the original purchase and payment through the return procedure. Do not use Void as a replacement for returning a purchase.

An expired or void card cannot receive a normal gift card refund. Check the POS refund message and resolve the case with a responsible manager before promising a restored balance.