Sell Gift Card in POS

Use Presentkort (Gift Cards) in the POS product view to sell a gift card. It is a separate purchase with its own receipt.

Before you begin

Enable Tillåt försäljning av presentkort under Admin → Marknadsföring → Presentkort → Inställningar. Check amount limits and validity. Staff need gift card sales permission, and the workstation must be ready to complete purchases and issue receipts.

Sell step by step

1. Select Presentkort in POS.
2. Enter Belopp (Amount) within the restaurant's minimum and maximum limits.
3. Check Utgångsdatum (Expiry date). Settings provide the initial date; you can change it before selling.
4. Choose one of the displayed payment methods. A new gift card cannot be purchased using the Gift Card payment method.
5. Enter recipient name, phone, email and an optional greeting. Name and phone are required when anonymous issuance is disabled.
6. Choose whether to notify the recipient immediately. Leave this off if the buyer wants to hand over the gift personally.
7. Add the buyer's contact details if delivery to the buyer is needed.
8. Select Sälj & signera kvitto (Sell & sign receipt) and follow the payment flow. Card payment may ask you to select a terminal.

If Giltigt i hela kedjan (Valid throughout the chain) appears, you can select it before selling. Check the confirmation so you give the buyer the correct information about where it is accepted.

After successful payment

The confirmation shows code, balance and validity. Depending on contact details and previous delivery, available actions include:

• Kopiera kod (Copy code).
• Skicka SMS till mottagaren or Skicka mail till mottagaren (Send SMS/email to recipient).
• Skriv ut presentkort (Print gift card).
• Öppna digitalt presentkort → (Open digital gift card), when a link is available.

Select Klar (Done) after handing it over. The gift card printout and the sales receipt serve different purposes: the recipient uses the gift card code, while the buyer keeps the receipt as proof of purchase.

Example

A buyer pays 500 SEK by card and wants to give the gift next week. Enter the recipient but leave immediate notification off. Complete the purchase and print the gift card for the buyer. POS has no future delivery-date selector; scheduled delivery is available in the public shop when enabled there.

If something fails

Check amount limits, required recipient fields and payment-method availability if the sale button is unavailable. Follow the terminal or POS message if payment or receipt issuance fails.

An SMS or printing failure after a confirmed purchase does not mean you should sell another card. Keep the code, check the card in admin and use an available delivery method. If payment status is unclear, also check order history before making another payment attempt.