Stamp Cards in POS – Earn and Redeem

Stamp cards integrate directly in the POS via the loyalty sidebar in the checkout view. Staff handle both stamps and reward redemption there — without going to any other view.

Where do staff find stamp cards?

1. Open an order in the POS.
2. Add the guest (via phone number / name).
3. Open the checkout (click "Pay").
4. The right column shows the loyalty sidebar:
   • Loyalty tier (if a member)
   • Point balance
   • Active stamp cards with stamp progress
   • Rewards ready to redeem

What the sidebar looks like:

───────────────────────────────
  LOYALTY
───────────────────────────────

  [Gold]  Anna Andersson
  342 points ≈ 34.20 kr

  ──── PERKS ────
  • Welcome drink
  • Priority at events

  ──── REDEMPTION ────
  [ 100 pts ] [ 200 pts ] [ Max ]

  ──── STAMP CARDS ────

  Pizza Club
  ████████░░  8/10 stamps
  [ Give stamp ]

  Lunch Pass 10 ✓ REWARD READY
  Free lunch
  [ Redeem reward ]
───────────────────────────────

Flow 1: Earn a stamp

1. The order is ready to be paid (all items added).
2. Staff sees stamp cards with progress (e.g. 7/10 stamps).
3. Staff clicks "Give stamp".
4. The system validates that the order meets the rule:
   • "Per paid order" → always OK
   • "Per category" → order must contain an item from the correct category
   • "Per menu item" → order must contain the specific item
   • "Per SEK threshold" → order must reach the threshold
5. If OK: The stamp is registered (1 stamp per order, or more for per-item rule).
6. The stamp counter on the card goes up.
7. If the target is reached:
   • The reward is marked as ready.
   • Notifies staff: "🎉 Reward ready: Pizza Club"
8. If not OK: Shows toast "The order does not meet the rule: ...".

Flow 2: Redeem reward

When a reward is ready, "✓ REWARD READY" is shown on the stamp card in the sidebar.

1. Staff clicks "Redeem reward".
2. The system:
   • Logs the redemption.
   • Applies the reward on the order:
     • If free item: add the item with 100 % discount.
     • If discount %: apply discount on entire order or specific item.
3. The loyalty sidebar updates immediately — the reward disappears, the stamp counter resets (or continues if more rewards are ready).
4. The order's subtotal adjusts automatically.

Flow 3: Manual adjustment (admin)

If staff makes a mistake (gives wrong stamp, gives stamp to wrong guest):

1. Go to Admin → Marketing → Loyalty → Stamp Cards → [stamp card].
2. Find the member via the search field.
3. Adjust the stamp count manually.
4. The adjustment is logged with a reason.

Troubleshooting:

Permissions:

To give a stamp and redeem a reward, the right POS permission is required. Junior staff without permission see the buttons but cannot click.

Receipt:

When a reward is redeemed, the row is shown on the receipt:

1 × Free pizza (Stamp card reward)     0.00 kr

Tips for staff:

• Be proactive: Inform the guest "You need 2 more stamps for a free pizza!" — it encourages return visits.
• On hesitation: Check the loyalty sidebar before summarizing the order — the guest should not have to remind you.
• Put up posters: Lunch pass posters at the POS help market the program.

See also:

• "Stamp Cards – Settings and Rules"
• "Stamp Cards – Reward Types"
• "Loyalty Sidebar in POS"