Stamp Cards – Reward Types

When you create a stamp card in Vendion, you choose what the reward looks like when the guest reaches the threshold. There are several reward types that fit different situations.

The four main types:

1. Percentage discount

Simplest. You enter a number 1–100.

• 100 = entirely free on next order (but note: the entire order, not just one item!)
• 50 = 50 % discount on next order
• 10 = 10 % discount

Pitfall at 100 %:

If you set discount % = 100 and the guest has an order of 900 kr → the entire order becomes free. That might not be the intent. Better to combine with a specific menu item to restrict.

2. Free item

Link the reward to a specific menu item. On redemption, the item is added to the order free (receipt shows item + discount zeroing the price).

• Staff clicks "Redeem reward" in the loyalty sidebar → the item is automatically added to the order with a discount that zeroes the price.
• If the item already exists on the order → price row is zeroed instead.

3. Combined (both fields)

You can combine:

• Free item = Margherita pizza
• Discount % = 100

→ Margherita free, rest of the order at full price.

4. Description for staff & guest

Always required — free text shown everywhere:

• In the POS loyalty sidebar
• On the guest's loyalty view
• On a printed table of stamp cards (if you choose to print for marketing)

Examples of good descriptions:

• "Free lunch" (for discount 100 % + free menu item = Lunch)
• "30 % off next visit"
• "Glass of bubbly on the house" (custom — staff manually adds a row)

Recommended combinations per restaurant type:

Important: Reward is per "redemption event", not permanent

When the guest reaches the threshold the first time → the reward becomes available. Staff click to redeem. When the reward is redeemed → the stamps reset and the guest starts collecting again.

Multiple rewards at once:

The guest can earn several rewards before any is redeemed (e.g. visits 21 times without using → 2 rewards ready). The loyalty sidebar shows all.

Staff flow on redemption:

1. Guest: "I have a stamp card reward ready — Pizza Club"
2. Staff: Opens the checkout view → the loyalty sidebar shows "1 reward ready: Pizza Club — Free pizza"
3. Staff clicks "Redeem"
4. System logs the redemption, increases the redeemed-reward count, and applies the discount / free item to the order.
5. Order finalizes normally

Accounting:

Free items from stamp cards are accounted as "revenue reduction" — i.e. the sale is reduced by the discount amount. See separate article in the Accounting module: "Stamp Cards – Accounting Free Items".

Tips:

• Not too generous — 100 % off the entire order is a recipe for loss. Always restrict with a specific menu item.
• Not too stingy — 10 % off a single item does not feel like a reward. Minimum 30–50 %.
• Custom is OK — if the reward is hard to program (e.g. "glass of champagne") — use description + staff manually adds to the order.

See also:

• "Stamp Cards – Settings and Rules"
• "Stamp Cards in POS – Earn and Redeem"
• "Stamp Cards – Accounting Free Items" (Accounting module)