The Guest Ordering Experience

Step-by-step what the guest sees and does – from QR scanning to confirmed order via the AI chat.

The ordering flow

1. The guest scans the QR code or opens the direct link
2. The chat view opens in the guest's browser (no app needed)
3. The AI greets with your customized greeting and introduces itself
4. The guest types what they want – in free text, e.g., "a glass of cava and a caesar salad"
5. The AI matches against the menu with fuzzy matching (e.g., "a cava please" → finds the right product)
6. Products are added to the cart – the guest sees a summary
7. The AI suggests sides and add-ons based on the order
8. The guest confirms their order
9. The order is created and sent directly to the POS and kitchen

AI features during ordering

• Fuzzy matching – The AI understands variants and abbreviations ("cap" → Cappuccino)
• Recommendations – The AI suggests popular dishes, sides, or drinks that pair well
• Required options – If a dish requires choices (e.g., size, preparation) the AI asks automatically
• Allergen handling – The AI proactively asks about allergies and warns of risks
• Multilingual – The AI can communicate in Swedish and English

What the guest sees

• A clean chat view with the restaurant's name and logo
• Menu suggestions shown as clickable cards
• The cart updates in real time
• Confirmation page with order summary

Session handling and return visits

The entire chat and cart are saved in the guest's browser. If the guest closes the window and reopens it, the chat can continue where it left off. If an order is started but not paid, the guest can return via a secure link to complete payment.

Good to know

• The guest doesn't need to create an account or download an app
• The entire flow happens in the browser
• Phone number is optionally verified via SMS code (OTP) to link the order to a customer profile
• The AI responds in real time when the dish starts being prepared and when it's ready in the kitchen