The Guest Ordering Experience

Guests do not need an app to order online. The link opens in their browser with the restaurant's name and appearance.

Pickup or delivery:

1. The guest opens the link and selects an available ordering method. A direct link may already select pickup or delivery.
2. The guest selects products in Meny or writes to the assistant in Chat, depending on the available modes. Products and required options are checked in the cart.
3. For delivery, the guest enters an address. The postal code must be within the restaurant's delivery zones.
4. In checkout, a guest who is not already identified enters their name and Swedish mobile number and confirms with an SMS code. This is a separate step before payment options.
5. The guest checks the summary, selects any tip and available benefits, and can enter Meddelande till köket (message to the kitchen). A later time can be chosen if advance ordering is enabled.
6. The guest selects Till betalning and follows the chosen payment method.
7. Confirmation and order status appear after payment. With manual order acceptance, the restaurant still needs to confirm it will fulfil the order.

At a table: The QR code links ordering to the table. With a running tab, guests can join their party's tab, order more rounds and pay the whole bill or selected parts. A separate tab is offered if the restaurant allows it. Without running tabs, each table order is paid immediately. Some payment flows for an existing bill do not require phone verification.

Returning and checking status: An ongoing order can be restored in the same browser. Chat history is temporary and may restart after inactivity; it is not a permanent receipt archive. Guests can follow order status and any SMS notifications configured by the restaurant.

The AI assistant helps with the menu. Guests should check their order and contact staff about allergies or unclear information.