The Guest Ordering Experience

Guests do not need an app to order online. The link opens in their browser with the restaurant's name and appearance.

Pickup or delivery:

1. The guest opens the link and selects an available ordering method. A direct link may already select pickup or delivery.
2. The guest selects products in Meny or writes to the assistant in Chat, depending on the available modes. Products and required options are checked in the cart. For each dish the guest can write a Notering till köket (note to the kitchen), for example an allergy or a request. It is printed under the dish on the kitchen ticket.
3. For delivery, the guest enters an address. The postal code must be within the restaurant's delivery zones.
4. In checkout, a guest who is not already identified enters their name and Swedish mobile number and confirms with an SMS code. This is a separate step before payment options.
5. The guest checks the summary, selects any tip and available benefits, and can enter Meddelande till köket (message to the kitchen). A later time can be chosen if advance ordering is enabled.
6. The guest selects Till betalning and follows the chosen payment method.
7. Confirmation, order status and an estimated ready time appear after payment. With manual order acceptance, the restaurant still needs to confirm it will fulfil the order.

Äta här (eat here): The guest scans the restaurant's eat here code, orders and pays straight away in the phone. The payment step and the confirmation say where to collect the food, for example "Hämta i baren när den är klar" (collect at the bar when it's ready). When the kitchen is done, the guest is notified on the page and, if the restaurant sends text messages, by SMS. Ordering for a later time is not offered, since the guest is already on site.

At a table: The QR code links ordering to the table. With a running tab, guests can join their party's tab, order more rounds and pay the whole bill or selected parts. A separate tab is offered if the restaurant allows it. Without running tabs, each table order is paid immediately. On a running tab, guests pay without an SMS code.

Returning and checking status: An ongoing order can be restored in the same browser. Chat history is temporary and may restart after inactivity; it is not a permanent receipt archive. Guests can follow order status and any SMS notifications configured by the restaurant. The text message contains a link to the status page, so the guest can follow the order even if the page was closed. New restaurants have the message turned on from the start; it is set under Online Order → Inställningar → Beställningssätt, the row SMS till gäst (SMS to guest).

The AI assistant helps with the menu. Guests should check their order and contact staff about allergies or unclear information.