Manage the Guest AI Assistant’s Information

The AI assistant helps guests browse the menu, choose options and ask questions. Answers use the restaurant information and functions available in ordering.

What you control:

• Product names, prices, options and allergens under Meny → Produkter.
• The assistant's name, personality and greeting under Online Order → AI-assistent. Save with Spara AI-inställningar.
• Whether guests use chat, menu or both under Online Order → Inställningar → Grundinställningar → Beställningsläge.

Write instructions about what guests need to know, such as the greeting tone or asking staff about an uncertain dish. Do not put internal passwords, staff personal information or other non-public information in product descriptions or AI instructions.

Check the guest view: Open the restaurant's shared link and ask about the menu, options and allergens. Compare answers with the information you entered. A statement in the chat is not a payment confirmation; check the actual order and payment status.

Help when something goes wrong: Staff should help with allergies or uncertain answers. Correct inaccurate product information in the menu first. If the answer remains wrong, contact Vendion support with the question and incorrect answer.

SMS codes and personal order links should be handled by the guest. Do not ask guests to give staff their one-time codes. Use the public restaurant ordering link when sharing the ordering page.