QR ordering, guest chat and online self-service
Vendion's online ordering lets guests order via QR code or link. The AI assistant (Chat Guest) helps the guest choose from the menu.
How to activate Online Order, generate QR codes, copy sharing links, and customize the AI assistant's personality and greeting.
Step-by-step what the guest sees and does – from QR scanning to confirmed order via the AI chat.
How Online Order handles allergens – filtering, AI warnings, and allergen information per product.
Orders from Online Order go directly to the POS, appear on the KDS, and are automatically linked to the CRM. Incl. pending payment, loyalty, and fiscal compliance.
Online orders currently don't use the control unit; for fiscal safety use the POS. This is being updated.
How we secure the guest AI – rate limits, spam protection, and security improvements planned.
How SMS-based OTP verification works in Online Order – flow, rate limits, cost, and how to support guests with issues.
How online orders are secured with a secure signed link – how it works, what it protects against, and what happens when it expires.
Step-by-step guide: generate, download, and set up QR codes per table so orders are automatically linked to the right table in the POS.
Customize colors, fonts, logo, and dark/light mode for the guest ordering view – so Online Order matches your brand.
Control which products and categories are shown online versus in the POS – without removing them entirely.
How guests can redeem loyalty points directly at online ordering – flow, configuration, and what happens in accounting.
How guests can redeem gift cards directly at online ordering – flow, balance calculation, partial payment, and error handling.
How guests can redeem earned stamp card rewards directly at online ordering – e.g., "buy 9, get the 10th free".
How "awaiting payment" status works – guests who abort mid-payment can return via a secure payment link.
Common problems with online orders not reaching the kitchen – rate limits, error codes, network, and how to resolve them.
Step-by-step guide to set up a self-service kiosk with Vendion Express – hardware, settings, and testing.
Walkthrough of the entire flow for the guest on an Express kiosk – attract, order type, menu, cart, upsell, and payment.
