QR ordering, guest chat and online self-service
Vendion's online ordering lets guests order via QR code or link. The AI assistant (Chat Guest) helps the guest choose from the menu.
How to activate Online Order, generate QR codes, copy sharing links, and customize the AI assistant's personality and greeting.
Step-by-step what the guest sees and does – from QR scanning to confirmed order via the AI chat.
How Online Order handles allergens – filtering, AI warnings, and allergen information per product.
Follow an online order into POS and the kitchen. Check payment status, customer linking and print settings.
How receipts work for table orders, pickup and delivery, and what to do if recording does not complete.
Configure the guest assistant, check its answers against the menu and help guests when information needs clarifying.
How guests verify their mobile number in checkout and how staff can help when the SMS code does not work.
Choose the right link for new orders, table tabs or receipts and help guests return to an unfinished order.
Step-by-step guide: generate, download, and set up QR codes per table so orders are automatically linked to the right table in the POS.
Customize colors, fonts, logo, and dark/light mode for the guest ordering view – so Online Order matches your brand.
Control which products and categories are shown online versus in the POS – without removing them entirely.
Help guests use points at checkout, check the available balance and handle the remaining payment.
How guests can redeem gift cards directly at online ordering – flow, balance calculation, partial payment, and error handling.
How guests use an earned stamp-card reward online. Check conditions, reward amount and remaining payment.
Check an unfinished order’s payment status and help the guest continue without creating an unnecessary duplicate.
Check the order, payment, POS view and printing settings when an online order is missing from the kitchen.
Set behaviour, display, terminal and receipt options for an existing Express kiosk and link the correct device.
Follow the guest journey from the start screen and product selection to card payment, order number and receipt.
