Verify a Guest’s Phone Number With an SMS Code

Guests verify their mobile number with a six-digit SMS code. This connects the order to the correct guest profile and is used for personal benefits.

When is it required? In the standard checkout for pickup and delivery, the name-and-phone step appears if the guest is not already identified. That step cannot be skipped there. At a table with a running tab, no SMS code is needed, neither for selected parts nor for the whole bill.

Guest steps:

1. Enter a name and Swedish mobile number. Both 07 and +46 formats are accepted; spaces and hyphens are allowed.
2. Request the SMS code in the form.
3. Enter the six digits from the message and confirm.
4. Continue to order options and payment.

The code is valid for 10 minutes. If the form closes meanwhile, the guest can reopen checkout and continue the code step in the same browser.

If the SMS does not arrive: Check the number and the phone's SMS inbox, including filtered messages. Do not request many codes in succession. The button for a new code counts down, and after 60 seconds a new code can be sent to the same number. Only the latest code is valid.

If the code is rejected: Check that the correct code was entered and has not expired. Use the latest received code. Request a new one when the page permits it.

If verification still fails, staff can help the guest order through the register. Do not promise anonymous checkout in an online form that requires verification. Guests should enter their own codes instead of giving them to staff.

SMS may incur charges under your agreement. View usage under Bokföring → Vendion-kostnader → SMS.