Pending Orders and Payment Links

Distinguish an unpaid order from a paid order awaiting restaurant confirmation. They require different actions.

The guest has not completed payment: Ask them to return to the ordering page in the same browser. The ongoing cart can be restored; check any recorded redemptions before continuing payment. Incognito mode or clearing browser data will not help recover the old cart.

After an explicit card decline, the guest can choose another available method. If the connection dropped after payment approval, or the outcome is unclear, first check the order and payment result. Do not create a new order and charge again without establishing what happened to the first one.

The order is under Nya in the Online view: A pickup or delivery order there is normally already paid and waiting for staff to Acceptera (accept) or Neka (reject). Nya does not mean the guest needs to pay again. Check the details and handle it from the register's Online view.

Admin provides a read-only view under Online Order → Ordrar showing active orders and the 20 most recently completed ones. It is not a list of all abandoned carts and has no general payment-reminder button.

Which link can the guest use? A public ordering link opens or reopens the ordering page. A payment QR on a preliminary bill refers to an existing table bill when enabled. A digital receipt shows a completed purchase; it is not automatically sent as a payment reminder for every unpaid cart.

If the order cannot be restored: Check whether it is already paid, accepted or sent to the kitchen. Help through the original order or contact a manager/support. Start again only after ruling out an already completed order or payment.

If points or gift cards have already been used, also check their balance and redemption on the existing order before creating another.