Connection Between Online Order and the POS

Online orders are handled in the same system as POS sales. Do not record an already paid online order again as a new purchase.

Pickup and delivery:

1. The guest completes checkout and pays.
2. The order appears in the register's Online view. Without auto-accept, it appears under Nya and awaits staff confirmation.
3. Open the order and select Acceptera when you can fulfil it. Accepted orders go to the kitchen according to your kitchen routing.
4. Advance the status through preparation, ready and collected/delivered. Delivery also includes an out-for-delivery step. If the order has dishes on a kitchen display, the kitchen handles preparation and ready, see below.

With a kitchen display (KDS): If any of the order's dishes go to a kitchen display, the kitchen moves the order itself. It goes to Tillagas (preparing) when the first dish is started on a kitchen display, and to Klar (ready) when every kitchen display has marked its dishes ready. The card in the register's Online view shows the kitchen per station, for example Varmkök klar · Kallkök 1/2, instead of the preparing and ready buttons. If the kitchen moves a finished dish back, the order returns to Tillagas.

If a kitchen display is not working, tap Klar ändå (ready anyway) on the card. The register asks first, because the guest will then see the order as ready. After Klar, move the order to collected, out for delivery and delivered as usual. An order with dishes only on ticket printers is moved through every step by staff.

If you mark the order collected or out for delivery before the kitchen is done, it moves to Klara (ready) on the kitchen display so the kitchen stops cooking it. If it was a mistake, the kitchen can move the dish back from there.

Cards in the Online view use the same name as the kitchen display, for example Nota 6 #5, so the register and the kitchen see the same name. The Ute (out for delivery) column only appears when you accept delivery orders.

If guest text messages are enabled for preparing or ready, they are sent when the kitchen moves the order, once per step.

Auto-accept skips manual acceptance for the enabled ordering method. Configure it under Online Order → Inställningar → Beställningssätt.

Table orders: The table QR code connects the order to the table. With a running tab, rounds can go to the kitchen before payment and guests can split payment. Without running tabs, orders are paid immediately.

Äta här (eat here): The guest pays in the phone and the order goes straight to the kitchen, without an acceptance step. It does not appear in the register's Online view. The guest collects the food once the kitchen has marked it ready, and the notice to the guest is controlled by the guest notifications under Bongning → Gästnotiser.

What staff can see: The order includes its type, products, options, kitchen messages and available guest details. A verified guest can be connected to a customer profile and benefits. This does not mean every anonymous payment gets an identified customer profile.

The kitchen ticket: The online ticket is printed with the destination's ticket template, just like POS tickets. The top line is ONLINE and the ordering method, for example ONLINE · Avhämtning (pickup). For eat here, pickup and delivery, the customer's name takes the table number's place – never a phone number or email address – along with the requested time if the guest chose one. For delivery, the delivery instructions such as a door code are printed, but never the address. A table order always shows the table. Read more in "Customize header, items and footer on the ticket".

Admin overview: Under Online Order → Ordrar, read order details and filter by status. The view includes active orders and the 20 most recently completed orders. Its total applies to the displayed orders, not the whole reporting period. Accepting, rejecting and changing status are done in the register.

Payment and changes: An unpaid cart is different from a paid order awaiting acceptance. A digital receipt shows a completed purchase and is not a general payment link. Check the order and payment status before helping the guest continue. Ask a manager about changes or refunds for an already paid order.

Guest payment methods and benefits depend on enabled settings. Products may be visible in the POS but hidden online, and sold-out products may remain visible as sold out in the guest menu.