Online Loyalty – Point Redemption at Checkout

Guests can use available loyalty points before paying for an online order. The restaurant or chain loyalty programme must be active, and the guest must be connected to their verified profile.

Guest steps:

1. Add products to the cart and continue to checkout.
2. Verify the mobile number if requested.
3. Before payment, open Presentkort, poäng eller klippkort?.
4. Under Lös in lojalitetspoäng, the panel shows the balance, its value and any membership tier.
5. Enter the number of points and select Lös in.
6. Check the confirmation and remaining amount before proceeding to payment.

Points are deducted when redemption succeeds. If the remaining payment later encounters a problem, first check the existing order and balance instead of repeating redemption on a new order.

Restaurant settings: Open Marknadsföring → Lojalitet → Inställningar. Configure the redemption value, minimum points and maximum share of an order covered by points. A membership tier can provide special benefits but does not set a separate exchange rate for each point. For a shared chain programme, the corresponding values are controlled centrally.

If redemption is rejected: Check that the programme is active, the guest verified the correct number, their balance is sufficient and the minimum/maximum limits are met. Gift cards or other payments already applied reduce the amount left to cover. Points cannot be added retrospectively to an already paid order.

Points with gift cards: Both can be used on the same order within the limits. Check the remaining amount after each redemption.

In the records: In this online flow, points reduce the guest's remaining payment and appear as Lojalitet among payment methods. This differs from the POS points discount: online sales VAT is not reduced by this redemption. Use the order and accounting records for reconciliation.