Receipts and Recording Online Orders

Vendion handles the receipt according to the ordering method. Do not ring up an already recorded online sale again as a new POS purchase.

Table ordering at the restaurant: Dine-in orders use the control unit and receive a receipt number and control code after successful completion. Online ordering needs an active control unit configured. The ordinary register working does not by itself verify the online setup.

Online pickup and delivery: Vendion's online flow records these orders as distance sales without a control code. Sales and payment methods are still recorded and should be reconciled with your sales and accounting records.

This does not mean all takeaway sales are exempt from cash-register requirements. Do not relabel an on-site order as online pickup to avoid the control unit. Swedish Tax Agency rules depend on how the contract is concluded; a guest seated in the restaurant does not make a distance purchase merely by ordering on a phone. Read the Tax Agency's information on cash-register exemptions.

If the receipt cannot be created: Read the message and check the existing order and payment. Ask a manager or Vendion support to check activation for the online register. Do not take payment again before establishing the result of the first payment.

For returns, use the original order and check both return registration and refund. Report an unclear or missing registration with the order number, time and amount.