SMS Costs and Billing

SMS is charged per SMS part, not just per recipient. A long message can contain several parts. Campaign estimates use the price applicable to your restaurant. Check your agreement and Vendion’s price list for pricing.

Which messages count? SMS charges can come from campaigns, automations, booking messages, receipts and one-time codes for guests or staff. Booking messages follow your settings. Email campaigns are included in the subscription and do not create SMS parts.

How text length affects cost

Å, ä and ö are supported by the standard character set. Some symbols count as more than one character, and an emoji may use several character units. Use the editor’s counter.

Examples for ordinary text without such additional characters:

• 160 characters: one part.
• 161–306 characters: two parts.
• 307–459 characters: three parts.

Check before sending a campaign

1. Open Marknadsföring → Kampanjer (Marknadsföring → Campaigns) and create or edit a campaign.
2. Check the SMS counter and reachable SMS recipients in the audience.
3. Review the estimated cost before Skicka Kampanj. The campaign’s unsubscribe link is included; personalised variables can change the length.

For example, 500 recipients receiving two parts each means 1,000 × your price per SMS part. The preview is an estimate. Final charges depend on the number of parts recorded when sending. An accepted send does not guarantee the guest read it.

View SMS costs and history

1. Go to Bokföring → Vendion-kostnader → SMS (Accounting → Vendion costs → SMS).
2. Choose a month with the arrows.
3. Read the rows showing time, description, parts and amount. Delivery status appears where available.
4. Browse the pages for more rows. A campaign may be grouped into one cost row, so the log is not always one row per recipient.

Reconcile costs with your invoice according to your agreement. At very large monthly volumes, the summary may be incomplete; contact Vendion if the total does not match. Include the month and affected campaign in your query.

International numbers Vendion sends SMS to Sweden, Norway, Denmark, Finland and Iceland. Numbers outside these countries cannot be reached by SMS. Use an appropriate alternative contact method, such as email when the guest has chosen that channel.

Control costs

• Choose a relevant audience and check consent choices.
• Keep the text short and recheck the counter after editing.
• Use email for longer content when the guest has agreed to email marketing.
• Respect unsubscribes and check results before retrying after a sending error.