GDPR and Consent

Vendion respects GDPR and guest privacy.

Opt-in management:

• Each guest has separate consents for SMS and email
• During online booking, the guest can check SMS and/or email consent
• Guests without consent are automatically skipped in campaign sends

Unsubscription:

• SMS: Guest replies "STOP" → automatically unsubscribed
• Email: Unsubscribe link in footer → marked as unsubscribed
• Unsubscribed guests receive no more messages (neither campaigns nor automations)
• Unsubscription timestamp is saved for traceability

Cooldown (spam protection):

• Max 1 automation of the same type per guest per 30 days
• Max 2 automation messages per guest per week
• Campaigns filter out guests without valid consent