Loyalty Program – Settings

Program settings live under Marketing → Loyalty → Settings. One row per restaurant – all fields have sensible defaults but you control them fully.

Open settings:

1. Go to Marketing → Loyalty → Settings
2. Toggle "Loyalty program active"

When inactive, no points are earned and tiers don't update.

Earning

Points per SEK (×100):

• The field is entered ×100 – type 100 for 1 point per krona (default), 50 for 0.5 pt/kr, 200 for 2 pt/kr
• Supports sub-point values (e.g. 25 = 0.25 pt/kr)
• Note: do not type "1" if you want 1 point per krona – that would give 0.01 pt/kr

Earn on alcohol:

• Default: OFF (the helper text notes it's a grey area under the alcohol act)
• Recommendation: keep off (legally and economically safer)
• If on: all categories marked as alcohol count toward the earning base

Category exclusion:

• Gift-card rows never count (automatically) – regardless of setting
• Alcohol is controlled by the toggle above (categories marked as alcohol)
• There is currently no free-text field in settings to exclude your own categories

Points expire after (months):

• Default: 24 months
• Points expire after N months of inactivity (last earn)
• A nightly expire check processes all balances

Redemption

Value per point:

• Default: 10 öre per point (= 100 points become 10 SEK discount)
• Can be lowered (5 öre = 2,000 points per 100 SEK discount) or raised (20 öre = 500 points per 100 SEK discount)

Example (default): 1 pt per kr, 100 pts = 10 SEK → 1 % cashback. Raise to 100 pts = 50 SEK → 5 % cashback – generous but popular in premium segments.

Minimum redemption:

• Default: 100 points
• Guest can't redeem less than this
• Higher value (e.g. 500) prevents micro-redemptions that create tiny discounts in the POS

Max redemption (% of order):

• Default: 50 % of order total
• Prevents the entire order from being "paid" with points (which would create zero-SEK sales)
• 100 = allow full discount (not recommended)

Validation

Max redemption must be between 1 and 100 % (the database refuses to save a value outside that range and you get an error). The other fields have sensible defaults but are not auto-validated in the interface – enter sane values yourself (positive point rate, positive value per point, and positive expiry).

Practical recommendations

Tip: Start conservatively (1 % cashback). You can always raise it – lowering after launch is PR-hard.

Save: Click Save settings. Changes affect only future earning – existing points keep their value.