Loyalty Program – Settings

Program settings live under Marketing → Loyalty → Settings. One row per restaurant – all fields have sensible defaults but you control them fully.

Open settings:

1. Go to Marketing → Loyalty → Settings
2. Toggle "Loyalty program active"

When inactive, no points are earned and tiers don't update.

Earning

Points per krona:

• Default: 1 point per krona
• Can be set lower (0.5 pt/kr) or higher (2 pt/kr) – Vendion also supports sub-point values (e.g. 0.25 pt/kr)

Earn on alcohol:

• Default: OFF
• Recommendation: keep off (legally and economically safer)
• If on: all categories marked as alcohol count toward the earning base

Excluded categories:

• Free-text list (e.g. "Gift cards", "Service charge", "Cleaning fee")
• Rows in excluded categories don't count toward earning

Expiry months:

• Default: 24 months
• Points expire after N months of inactivity (last earn)
• A nightly expire check processes all balances

Redemption

Value per point:

• Default: 10 öre per point (= 100 points become 10 SEK discount)
• Can be lowered (5 öre = 2,000 points per 100 SEK discount) or raised (20 öre = 500 points per 100 SEK discount)

Example (default): 1 pt per kr, 100 pts = 10 SEK → 1 % cashback. Raise to 100 pts = 50 SEK → 5 % cashback – generous but popular in premium segments.

Minimum redemption:

• Default: 100 points
• Guest can't redeem less than this
• Higher value (e.g. 500) prevents micro-redemptions that create tiny discounts in the POS

Max discount (%):

• Default: 50 % of order total
• Prevents the entire order from being "paid" with points (which would create zero-SEK sales)
• 100 = allow full discount (not recommended)

Validation

Vendion auto-validates reasonable values (points per krona > 0, value per point > 0, max discount between 1 and 100 %, expiry months > 0). Invalid values disable the save button.

Practical recommendations

Tip: Start conservatively (1 % cashback). You can always raise it – lowering after launch is PR-hard.

Save: Click Save settings. Changes affect only future earning – existing points keep their value.