Loyalty Program – Settings

Configure the program under Admin → Marknadsföring → Lojalitet → Inställningar. Check the selected restaurant. For shared loyalty, the Öppna kedjelojalitet banner opens the current shared program and balances. The chain view is read-only; local settings below the banner do not edit that program.

Activate and save

Enable Lojalitetsprogram aktivt, enter the rules and press Spara inställningar. Wait for confirmation. An inactive program awards no new purchase points. A program without saved settings starts inactive.

Earning

Poäng per SEK (×100) uses hundredths of a point per krona:

Enter 100, not 1, for one point per krona. The guest’s tier can also apply a multiplier. The final result rounds down to whole points.

Tjäna poäng på alkohol is off by default. Classification follows the accounting product group. This controls earning eligibility; it does not approve alcohol marketing.

Use Exkludera menygrupper från poäng to select menu groups that should not qualify. Nothing selected means points on everything. Selecting a main group includes all its subgroups, including ones added later. The exclusion follows the group, so it still applies if the group is renamed. With shared chain loyalty, the chain's exclusions apply instead and are set by group name: in each restaurant, the menu groups with those names are excluded, along with their subgroups.

Gift-card sale lines and loyalty reward lines do not earn new points. Paying for ordinary food with a gift card is different from purchasing a gift card.

Tier discount

Nivårabatt även på alkohol (tier discount on alcohol too) is off by default. The tier's fixed discount is then deducted only from food and non-alcoholic drinks. Alcohol is identified the same way as for points, by the product's accounting product group. Turn the switch on and the discount applies to the whole bill. This applies both in the register and to online orders. You set the size of the discount per tier, see Loyalty – Tier Perks.

Register

Påminn kassan om stamgäst (remind the register about regular guests) is on by default. When the program is active and a bill with items has no linked guest, the register shows the Stamgäst? Koppla gäst (regular guest? link guest) button on the bill and in the payment window. The button never blocks a payment; it only reminds staff. A guest who is linked automatically becomes a member when a paid bill earns points. Turn the switch off if you do not want to see the button. It applies to the restaurant's own registers, even with shared chain loyalty.

Redemption

Check the economics with an example. One point per krona at 10 öre per point represents 10% potential reward value on qualifying purchases, before tier multipliers and redemption limits. It is not 1%.

Points are not cash payouts. The balance, minimum, maximum share and remaining order amount limit actual redemption.

Validity

Poäng utgår efter (månader) defaults to 24. Remaining points age from each earning event or positive adjustment. Redemption uses older points first. A new purchase does not automatically extend old points.

What changes affect

Changing the earning rate does not recalculate previously awarded points. Värde per poäng, however, applies to future redemption of existing balances too. Changing validity can also affect when remaining points expire. Review and communicate the terms before changing a live program.

After saving, check the linked guest, balance and available redemption in the register. See the earning guide for the difference between an individual item discount and a discount on the entire bill.