Loyalty – Member Lifecycle

An identified guest becomes a member automatically when a purchase earns points in an active loyalty program. A guest record alone is not a loyalty membership.

Before the first payment

Link the guest to the bill before payment. An anonymous bill does not automatically award points to someone identified later. There must also be qualifying spend and at least one whole point after calculation.

Open Admin → Marknadsföring → Lojalitet → Inställningar to activate the program and set earning rules. Create your tiers under Nivåer.

First points and tier

Points are calculated from qualifying items and the tier multiplier. A new member without a previous tier uses multiplier 1. After earning, Vendion checks the tier against purchases over the last rolling 12 months. A large first order can therefore qualify for a higher tier immediately; members do not all have to start at the lowest tier.

An entry tier with a 0 SEK threshold lets new members have a tier name. A member who meets no threshold can remain without a tier.

Find a member

Open Marknadsföring → Lojalitet → Medlemmar. Search by name or phone and read:

• Nivå: current tier.
• Saldo: available points.
• Lifetime: total points earned, not the available balance.
• 12 mån-spend: qualifying tier spend in SEK.

The list shows up to 200 members, ordered by balance. Search covers that loaded list. There is no expandable member history or manual point-adjustment button in this view. If a member is absent from the list, also check the identified guest in the register’s loyalty panel.

Earn and use points

At 400 SEK qualifying spend, one point per krona and multiplier 1.5, the guest receives 600 points. Item eligibility, alcohol settings, excluded menu groups and reward lines affect qualifying spend.

Staff can redeem points for a linked guest during payment. Guests can also use available redemption in online ordering. The balance decreases. The register shows the value as a discount; online redemption appears as part of payment. Check the remaining amount due as well.

Tier changes

Tiers can update when a purchase awards points and during the nightly check. Older purchases gradually fall outside the twelve-month period. A guest can therefore move up or down. The automatic tier tag updates when the tier changes.

A welcome message requires both the tier setting and an active automation. Free-text perks such as “priority booking” are not automatically implemented by the booking system.

Expiry and refunds

Remaining points expire according to the age of their earning events, with older points used first on redemption. A new visit does not reset all old points. The default is 24 months, but your saved settings apply.

Refunds can automatically reverse earned points and restore redeemed points proportionally to the returned purchase. Do not issue extra manual compensation without checking the result. For investigation, provide support with the guest, receipt number, expected balance and displayed balance.