Loyalty – Earning Points

Vendion calculates points when an identified guest’s purchase becomes paid and the loyalty program is active. Link the guest to the bill before payment. An anonymous order does not award points to a particular guest.

Calculation

Points = qualifying item amount × points per krona × tier multiplier, rounded down to whole points.

The item amount includes VAT and deducts discounts on individual item lines. Eligibility takes account of:

• Tjäna poäng på alkohol: when off, alcohol-classified product groups are excluded.
• Exkludera menygrupper från poäng: selected menu groups are excluded. A selected main group includes all its subgroups.
• Gift-card sales do not earn points.
• Loyalty reward lines do not earn new points.

Find these rules under Admin → Marknadsföring → Lojalitet → Inställningar. The tier’s Poängmultiplikator is under Nivåer.

Examples

These examples assume the food belongs to an eligible menu group and is not a reward line. The multiplier uses the guest’s tier at earning time; a newly reached tier affects subsequent earning.

Discounts on the entire bill

The current point calculation uses item lines. An order-level discount, including point redemption in the register, does not automatically reduce qualifying points in the same way as a discount on an individual line. Do not assume points always correspond to what the guest pays by card or cash.

Online, points and tier benefits can also appear as payment for part of the order. That differs from a line discount. Check the resulting points when planning combinations of offers.

Paying with a gift card

Purchasing a gift card does not earn points on the card value. Using one to pay for ordinary qualifying food is a food sale and can earn points. The purchased goods determine eligibility.

Refunds and rule changes

Refunds can automatically reverse earned points and restore redeemed points in proportion to what is returned. The old advice to always adjust points manually after a return is therefore incorrect. Check the guest’s balance and refund result first.

Changing the rate from one to two points per krona does not recalculate previous awards. A repeated payment confirmation should not award an extra set of points for the same order.

Missing points

Check that the program is active, the correct guest was linked before payment and the order is paid. Then review excluded menu groups, alcohol classification and reward/gift-card lines. Small qualifying amounts can round down to zero.

View the balance under Marknadsföring → Lojalitet → Medlemmar or for the linked guest in the register. The member list does not show a full transaction history or the tier at every past purchase. For an unexplained result, provide support with the guest, receipt number and your calculation.