Loyalty – Earning Points

Loyalty points calculate automatically on every paid order – nothing you need to think about in daily operations. This article explains exactly how the math works so you can troubleshoot unusual cases.

The trigger: Order → paid

When an order finalizes in the POS, Vendion auto-calculates points. It's idempotent – if the same order triggers twice the second run is skipped.

The formula

Points = qualifying amount × points per krona × tier multiplier

Key terms:

• Qualifying amount = order total minus alcohol (if excluded) minus excluded categories minus gift-card issuance lines
• Points per krona = your setting (default 1 pt/kr)
• Tier multiplier = the tier's multiplier (1.0× = standard, 1.5× = Gold, 2.0× = Platinum)

What does NOT count as qualifying?

1. Alcohol – if you've chosen to exclude alcohol (default). Counted as alcohol when its category is marked as such.
2. Excluded categories – the ones you added manually in settings (e.g. "Service charge", "Gift cards").
3. Gift card issuance – gift-card sale rows never count. (VAT realizes on redemption, not issuance.)
4. Refunds – refunded lines don't count.

Examples

Example 1 – Standard order

• Settings: 1 pt/kr, alcohol excluded
• Member tier: Silver (1.0×)
• Order: 350 SEK food, 150 SEK beer

Qualifying: 350 SEK → 350 pts

Example 2 – Gold with multiplier

• Settings: 1 pt/kr, alcohol excluded
• Member tier: Gold (1.5×)
• Order: 800 SEK food, 400 SEK wine

Qualifying: 800 SEK → 800 × 1.5 = 1,200 pts

Example 3 – Platinum with alcohol included

• Settings: 1 pt/kr, alcohol INCLUDED
• Member tier: Platinum (2.0×)
• Order: 1,200 SEK total

Qualifying: 1,200 SEK → 1,200 × 2 = 2,400 pts

Example 4 – Order with gift-card sale

• Settings: 1 pt/kr
• Member tier: Silver
• Order: 800 SEK total, of which 500 SEK is a gift-card sale

Qualifying: 300 SEK (gift card doesn't count) → 300 pts

Edge case: Discount from point redemption

If the guest redeems points on the same order as they're earning new points:

1. System first computes qualifying amount after the discount
2. Discount (point redemption) subtracts from the order total
3. New points calculate on the reduced amount

This prevents "recycling" where guests try to re-earn the same points by redeeming and immediately reusing the discount.

Edge case: Manual discount

If the server applies a manual 10 % discount, points calculate on the discounted amount. That's consistent with the VAT base.

When it's logged

Each earn creates an entry in the member history:

History is append-only – no rows are deleted or updated.

What does NOT happen automatically

• Refund of order → points NOT reversed automatically (April 2026). If an order is refunded you must adjust manually via Adjust points in the member profile.
• Changed settings don't affect historical points. Switching from 1 pt/kr to 2 pt/kr applies only forward.

Troubleshooting

"The guest got no points on their order"

• Is the program active?
• Was there a customer linked to the order? Anonymous orders don't earn.
• Was it only alcohol/excluded categories? Then qualifying = 0.
• Was it a gift-card sale? No points on those.

"Point total looks wrong"

• Check the tier at the time in the member's history – guest may have been on a different tier at the transaction.
• Check if it was a split order – points count per order, not per payment.