Loyalty – Redeem Points

Points can be used for an identified guest on an unpaid order while the program is active. Staff redeem in the register; guests redeem online during checkout.

Value and limits

Value equals points × value per point. At 10 öre per point, 100 points equal 10 SEK, 500 equal 50 SEK and 1,000 equal 100 SEK.

Under Admin → Marknadsföring → Lojalitet → Inställningar, set Minsta inlösen (poäng), Värde per poäng (öre) and Max inlösen (% av ordern). Defaults are 100 points, 10 öre and 50%. These are configurable, not fixed limits for every restaurant.

The balance must cover redemption and an amount must remain due. Repeated redemptions cannot bypass the order’s combined cap. The alcohol earning setting controls earning; it does not separately select which items redemption can cover.

Example: A 200 SEK order with no earlier redemption has a 100 SEK cap at 50%. At 10 öre per point, that is at most 1,000 points, provided the guest has enough.

In the register

1. Link the correct guest before opening payment with Ta betalt.
2. Check the guest and balance under Lojalitet.
3. Ask how many points the guest wants to use. Presets of 100, 200, 500 and 1000 pts appear when the balance covers each amount.
4. Press a preset. A manager PIN approval may be requested.
5. Wait for confirmation and check the new balance, discount and remaining payment.
6. Pay the rest normally.

The amount beside the balance is the approximate value of the entire balance, not necessarily what can be used on this bill. Max may appear for larger balances, but its amount is still checked against the rules. If rejected, choose a smaller preset within the order limit. Buttons lock during payment or redemption.

Online

1. The guest identifies themselves with their phone number and verifies it when requested.
2. Open Presentkort, poäng eller klippkort?.
3. Lös in lojalitetspoäng shows the balance and current limit.
4. Enter the point count and press Lös in.
5. Check confirmation and the remaining amount before completing payment.

Online uses an input field rather than the register’s four presets. Redemption appears as payment for part of the order; the register handles point value as a discount.

Correcting mistakes

The panel has no general undo-redemption button, and the member list has no manual point adjustment. Do not simply remove an ordinary discount and assume points return. Before payment, follow the normal order-cancellation flow and check the balance; ask a responsible colleague or support for help if the order should remain open.

After payment, use the refund flow from the original receipt. Check the result before compensating the guest again.

Redeeming points for an amount is separate from a tier’s free item or stamp-card reward. Those have their own conditions and may appear separately.