Get Started with Catering
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This is the way from activating Catering to receiving your first inquiry or order. Each step links to an article with the details.
1. Activate the module Catering costs SEK 490/month and is included in Vendion 360. If the restaurant doesn't have the module, Admin → Catering shows an information page. Click Be Vendion kontakta mig (Ask Vendion to contact me), and Vendion gets in touch and switches the module on. Once it's on, the page shows the tabs Förfrågningar (Inquiries), Uppdrag (Orders), Dela & länk (Share & link) and Inställningar (Settings).
2. Terms and timings Open Catering → Inställningar → Villkor & offert (Settings → Terms & quote). Villkor (Terms) and Avbokningsvillkor (Cancellation terms) contain a standard text you can rewrite. Återställ standardtext (Restore standard text) brings it back. Under Tider (Timings) you set Sista ändringsdag (Last change day, 3 days before the occasion to start with) and how long Offerten gäller (The quote is valid, 14 days to start with). Click Spara (Save).
3. Recipients, tickets and free lines Under Inställningar → Arbetsflöde (Settings → Workflow):
- Köks-PM (Kitchen brief): Mottagare av köks-PM (Kitchen brief recipients), who get the brief when you email it to the kitchen
- Notiser (Notifications): Mottagare (Recipients) of new inquiries and replies to quotes. An empty list means the restaurant's email
- Bong (Ticket): Förvalda stationer (Preselected stations) when you send a catering ticket. Only stations with a printer can be chosen; a kitchen display shows as "Skärm — får ingen bong" (Screen – gets no ticket)
- Fria rader (Free lines): Standardvarugrupp (Default product group) for free lines and for the delivery fee on the order page. Without it, delivery with a fee can't be chosen on the order page. The Leveransavgift (Delivery fee) button in an order instead takes the first product group of the type Övrigt 25 % (Other 25%), and the default product group only if you have none
4. Choose what guests can order Open the item under Meny → Produkter (Menu → Products), the Online & gäst (Online & guest) tab, and turn on Säljs i catering (Sold in catering) with a unit (per piece or per person) and, if needed, a minimum quantity for per-piece items. Guests see the items in menu order; you change the order under Meny → Menygrupper (Menu → Menu groups). See Sell Items in Catering.
5. The inquiry page, the order page or both
| Inquiry page | Order page | |
|---|---|---|
| Suits when | You want to go through the set-up and reply with a quote | The guest should be able to order directly, like a web shop |
| The guest fills in | Occasion, date, number of guests, fulfilment, contact details and the questions you chose. Items with preliminary prices if you turned that on | Date and time, number of guests, fulfilment, menu with prices and contact details, in three steps |
| Price | Preliminary. The final price is in the quote | Calculated straight away, including VAT and delivery fee |
| How it is sent | Always as an inquiry | Card or Swish, on invoice for companies or as an inquiry, depending on your settings |
| On from the start | Yes: Ta emot cateringförfrågningar (Receive catering inquiries) | No: Ta emot onlinebeställningar (Receive online orders) |
Both are turned on under Inställningar → Onlinebeställning (Settings → Online ordering), where you also choose fulfilment methods (pickup and delivery are on from the start, on-site service off). You change texts and form questions under Dela & länk → Sidor & formulär (Share & link → Pages & forms), and Visa förfrågningssidan (Show the inquiry page) and Visa beställningssidan (Show the order page) show the pages as the guest sees them. See Receive Catering Inquiries and Receive Catering Orders Online.
6. Link from your website Under Dela & länk → Dela (Share & link → Share) you choose what to share (the order page, straight to pickup or delivery, or the catering inquiry) and copy the link, download the QR code or copy the code to embed the page. The links require the restaurant to have a web address (URL slug) under Allmänt (General). You can also show a catering card on the booking page, see Catering Card on the Booking Page.
7. Permissions Under Admin → Användare → Behörighetsgrupper (Users → Permission groups) the Catering group has Se cateringuppdrag (View catering orders), Skapa och ändra uppdrag, skicka offert, köks-PM och bong (Create and edit orders, send quotes, kitchen briefs and tickets) and Skicka cateringuppdrag till kassan (Send catering orders to the POS). The settings tab requires Hantera restauranginställningar (Manage restaurant settings).
That's it: new inquiries and orders arrive under Förfrågningar (Inquiries), and orders you create yourself under Uppdrag (Orders). See Catering – How the Module Works.
This feature is part of Vendion Catering.
Curious how it looks in practice? Read more about the product or book a short demo.
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Catering – How the Module Works
Catering keeps the whole job in Vendion: inquiry, a quote the customer approves via a link, kitchen brief, kitchen ticket and payment online, in the POS or by invoice.
Receive Catering Inquiries
Link to the inquiry page from your website, choose which questions the guest gets, and reply with a quote or a no. You get an email and a notification for each new inquiry.
Receive Catering Orders Online
Let the guest choose day, time, number of guests and menu on your order page. Guests pay by card/Swish, order on invoice or send a request. Paid orders and invoice orders can be confirmed automatically.