Pre-Set Automations

Vendion ships eight ready-made automations with your restaurant. All are switched off from the start — you choose which ones to use and turn them on with the Active toggle on the card. You can also adjust text, channel, and delay before activating.

(The templates below are the product's actual Swedish texts, translated here for reference. {nivå}, {nivåförmåner}, and {minasidor} are the actual Swedish variable strings the product uses — {nivå} inserts the guest's new loyalty tier, {nivåförmåner} the tier's perks, and {minasidor} a link to the guest's My Pages.)

1. Welcome SMS

• Trigger: Event "First visit", 24-hour delay
• Template: "Hi {name}! Thanks for visiting {restaurant}. We hope you enjoyed it! Book your next visit: {booking_link} 🍽️"

2. Win-back (60 days)

• Trigger: Schedule Mondays at 10:00, condition "at least 60 days since last visit and at least 3 visits"
• Template: "Hi {name}, it's been a while! We miss you at {restaurant}. Book a table and enjoy our menu: {booking_link}"

3. Thank you after visit

• Trigger: Event "Visit completed", 2-hour delay
• Template: "Thanks for visiting {name}! We hope you enjoyed your time at {restaurant}. Welcome back soon: {booking_link}"

4. No-show follow-up

• Trigger: Event "No-show", 1-hour delay
• Template: "Hi {name}, we saw you missed your reservation at {restaurant}. Want to rebook? {booking_link}"

5. VIP upgrade

• Trigger: Event "Tag added" with tag "VIP", no delay
• Template: "Hi {name}! You're now a VIP guest at {restaurant} 💎 That means you always get priority when booking. Thank you for your loyalty!"

6. New tier reached

• Trigger: Event "Upgraded to new tier"
• Template: "Congratulations {name}! 🎉 You're now {nivå} at {restaurant}. {nivåförmåner}Thank you for your loyalty!"

7. Stamp card — guest joined

• Trigger: Event "Stamp card — guest joined" (the guest's first stamp)
• Template: "Hi {name}! You've received your first stamp on {restaurant}'s stamp card. Follow your card on My Pages: {minasidor}"

8. Stamp card — 1 stamp left

• Trigger: Event "Stamp card — 1 stamp left"
• Template: "Almost there {name}! Just 1 stamp left until your reward at {restaurant}. {minasidor}"

There is no preset birthday automation — Vendion doesn't collect birthdays automatically. To congratulate guests on their birthday, build a custom automation with the Date field trigger (requires the birthday to be filled in on the guest card).