How Guests Enter the System

A guest profile can be created or enriched when a booking or order has contact details that identify the guest. An anonymous purchase does not automatically become a named guest profile.

Common routes into the guest registry:

• Booking: contact details from an online booking or one entered by staff are used to find or create a profile.
• Walk-in: linking is possible when staff record contact details. A walk-in without them does not automatically identify the guest.
• Online ordering: details supplied in the ordering flow can link the guest to their order.
• POS: use Koppla gäst (Link guest) on the tab and select an existing guest or create a new one.
• Manual entry: choose Ny gäst (New guest) under Admin → Marknadsföring → Gäster → Register.

SMS receipt delivery is separate. Entering a receipt phone number does not by itself create or link a guest profile. Nor is it agreement to future marketing.

What can the profile show?

When details exist and activities are linked to the correct guest, the profile can contain:

• Name, phone and email
• Visit count, total spending and average bill
• First and most recent visit
• Favourite dishes from order history
• Bookings, no-shows and party size
• Tags, notes and recorded messaging choices

Avoid duplicate profiles: Search before creating a guest. Check the name and contact details attached to the tab or booking. A matching phone number can help Vendion find an existing profile, but staff still need to check whose details they are.