Settlement and Payouts

Card sales and bank payouts are different. Card payments are collected for settlement and funds are paid according to your payout schedule. Fees, refunds and other adjustments can make the payout differ from the sales amount.

Check activation: In admin, open Försäljning → Betalmedel → Kortbetalning. Betalnings-beredskap (payment readiness) shows anything outstanding, such as payout account verification. Follow its instructions if information needs completing.

View settlement and payouts: Open Bokföring → Kortinlösen (Accounting → Card acquiring). You need access to finance or card payment management.

Match the bank deposit to its payout and settlement rather than just the day's sales. Sales, settlement and the bank deposit may have different dates.

Changing the payout account: Open Bokföring → Kortinlösen → Utbetalningar (Accounting → Card acquiring → Payouts). The Utbetalningskonto (payout account) card shows which bank account payouts go to. You need permission to manage card payments.

1. Click Ändra utbetalningskonto (change payout account) and add the new account in Adyen's secure form.
2. Wait until Adyen has verified the account. Click Uppdatera status (refresh status) to check.
3. Click Använd för utbetalningar (use for payouts) on the new account, then Bekräfta kontobyte (confirm change).
4. Only then can you remove the old account at Adyen, if you want to.

Do not remove the old account before you have chosen the new one. Payouts go to the chosen account, and if it is removed, payouts stop. The money then stays on your Adyen balance until a verified account is chosen. If the card says payouts are paused, follow the instructions there or contact Vendion support.

If a payout is missing or you are unsure about the schedule, first check payment readiness, the payout account card and payout history. Then contact Vendion support with the relevant period and payout details.