Refunds and Returns on Card

When a guest has paid by card and you need to give the money back, you make a refund. The money is returned to the same card that was used – you don't have to handle any cash.

How to do it:

1. Open the order history in the register and select the order to refund.
2. Click Refund (return).
3. Choose a reason for the return from the list (or write your own). This is a legal requirement and must be filled in.
4. Confirm the refund.

What happens:

1. A return receipt is created with a control code – exactly as the law requires.
2. The money is automatically refunded to the guest's card.
3. You'll see the confirmation "The card payment has been refunded" and the return receipt prints.

Good to know:

• The return receipt is always created first – the card is never refunded without a valid return receipt.
• Depending on the bank, it can take a few days before the amount appears on the guest's account.
• If the card refund can't be confirmed right away, the return receipt is still valid. You'll get a message and can check and try again if needed.

To read more about returns in general (including cash and other payment methods), see the article on returns and refunds at the register.