Refunds and Returns on Card

Use the original order to make a return. For an integrated card payment, Vendion can refund the same card. A manually recorded card payment method does not mean Vendion can issue a terminal refund.

Make the return:

1. Open the register menu and select Tidigare notor (previous bills).
2. Open the order and select Återköp (return).
3. In step 1, choose the items and quantities to return. Check the selection even when returning the full bill.
4. Select Nästa (next).
5. In step 2, enter a reason. Vendion requires this field.
6. If the order has several payments, you may need to choose the payment method the return applies to.
7. Check the amount and select Skapa returkvitto (create return receipt).

For an integrated card payment, Vendion first creates the return receipt, then requests the card refund. Check for Kortbetalningen har återbetalats (the card payment has been refunded). When the money appears for the guest depends on the bank.

A return receipt and returned funds are separate things. If the card refund fails, the receipt may already exist. Read the message and ask a manager or Vendion support to check the refund. Do not create another return simply because the money has not appeared yet.

A payment that also included cash back may need separate handling. Follow the register message and contact a manager or support. For a standalone terminal, follow that terminal's refund procedure in addition to recording the return in Vendion.

Tap to Pay payments are returned in exactly the same way. It makes no difference whether the guest tapped a phone or paid on a physical terminal – you use the same Återköp on the original order, and both full and partial returns work.