We cannot sign in
Categories and articles
Start with where you are trying to sign in. The portal, the till and the time clock do not use the same code.
No network
When the network is down, sign-in says:
Ingen internetanslutning. Kontrollera wifi eller nätverkskabeln — inloggningen fungerar först när nätet är tillbaka.
That means: no internet connection. Check wifi or the network cable — sign-in works only when the network is back. Changing the password does not help. Try again when the network is back.
Portal and admin
On app.vendion.com you sign in with email or mobile number and a login link, or with a password if you already have one.
- The link does not arrive: see Sign in with a magic link.
- The password does not work: see Sign in with a password and Reset your password.
- A staff code (PIN) does not open the portal. It belongs to the time clock and the till. Ask a manager for a login under Användare.
The till
Till staff sign in with their PIN. See PIN login in the till.
The time clock uses the personal code, 4–6 digits. If the wrong restaurant is shown under the clock, the answer is Felaktig kod (incorrect code), even when the digits are right. A few attempts in a row lock the code. See Clock In and Out.
The Stämpelklocka button is on register selection and on the PIN screen, so you do not have to get into the till to clock in.
Was this article helpful?
Related articles
Log In With a Magic Link
The easiest way into Vendion: enter your email, get a sign-in link in your inbox and click it. No password needed.
Log In With a Password
Prefer logging in with email and password? That works great. Here's where to enter your details.
Reset Your Password
Forgot your password? Request a reset link by email and set a new one in about a minute.