Troubleshooting – Card Terminal

First distinguish a connection problem before payment from an unclear result after the guest has used their card.

Payment in progress or outcome unclear: Read the register and terminal messages and check the bill before starting again. An open bill does not prove that the guest was not charged. Ask a manager or Vendion support if you cannot establish the result. If the card was approved but the receipt is missing, follow the register's receipt-error instructions.

The terminal does not respond before payment starts:

1. Check that it has power or a charged battery and is switched on.
2. Check internet access on both the terminal and register.
3. Read the terminal's messages, such as battery, paper or connection problems.
4. If no payment is in progress, restart the terminal and wait until it is ready.

Check the Vendion connection:

• In admin, open Enheter → Kortterminaler.
• Check the model, serial number and activation switch. Tilldelas… means assignment is being processed; Fel needs investigation.
• Betalningsklar describes activation in Vendion. It does not replace checking power and connectivity on the physical terminal.
• Open Enheter → Kassor, select the register, then the Enheten (Device) tab. Check that the correct terminal is connected.

Terminalen används just nu (terminal busy): Let the current payment finish before starting another one.

Still not working: Contact Vendion support with the terminal name, model, serial number and displayed message. For payment problems, also provide the time, amount and bill number.