Take Payment With Tap to Pay

Connect the phone to Tap to Pay before starting. Use the register in the installed Vendion app.

1. Open the bill and select Ta betalt (take payment).
2. Choose Tap to Pay. On iPhone, the button reads Tap to Pay på iPhone.
3. If enabled, the guest chooses a tip first.
4. Have the guest follow the on-screen instructions and hold their card or phone near the reader. On iPhone it is at the top. On Android its position varies by model, often on the back.
5. Wait for confirmation in the register. Once the entire bill is paid and completion succeeds, the receipt is created and the bill closes.

Guests can use contactless cards and mobile wallets supported by the payment solution. Your phone needs internet and its screen must be on. Thick cases or magnetic mounts may interfere with reading.

You hold the phone throughout. Unlike a physical terminal, a Tap to Pay payment cannot be set aside and completed in the background while you do something else at the register.

The phone cannot key in card numbers. Phone and mail order payments (MOTO), where the card is not present, must be taken on a physical terminal.

Tips: A manager configures the options under Försäljning → Betalmedel → Dricksförfrågan. Percentages, fixed amounts and Tillåt eget belopp (allow custom amount) are at the top of the page, in the Dricksval på kortterminal och Tap to Pay card (tip options on card terminal and Tap to Pay). The options also apply to the card terminals. Further down, in the Tap to Pay section, turn on Tap to Pay dricks so the phone shows the tip screen before the tap.

If the control unit cannot be reached, the payment stops before the guest's card is read. That is deliberate – better a blocked payment than a card charge without a valid receipt. Fix the control unit, then take the bill again.

If something goes wrong: After an explicit card decline, the guest can choose another card or payment method. The register shows a Betalningen nekades (payment declined) box stating that no money was charged, and you can enter the guest's mobile number to send an SMS confirmation of the declined attempt if they want it in writing. If payment is cancelled, the connection drops or the result is unclear, first check the register message and bill. An open bill does not prove that no charge occurred. Ask a manager or support if unsure, before taking payment again.

If payment was approved but the receipt cannot be created, follow the register's receipt-error instructions. For a partial payment, continue with the outstanding amount.

Returns: Open the original order via Tidigare notor and use Återköp. Check both the return receipt and the card refund confirmation; see the card returns guide.