Troubleshooting – Tap to Pay

Button missing:

• Use the installed Vendion app on a supported phone. Tap to Pay does not work in a browser or on iPad.
• Update the app and phone operating system. Check the device requirements in Get Started With Tap to Pay.
• Ask a manager to check Ta betalt med Tap to Pay permission under Användare → Behörighetsgrupper.
• Open Kassainställningar → Enheten (Device) on the phone and scroll to the bottom for Den här enheten · Tap to Pay. Select Anslut if connection is needed.

"Turn off developer options" on Android: The phone's security settings are preventing payment. Open the phone's Settings, search for Developer options and switch them off. Fully close Vendion and reopen it. Follow the actual error message if the phone reports a different security problem.

Card not reading:

• Follow the illustration and instructions on the payment screen.
• On iPhone, hold the card near the top. On Android, the position depends on the model, often on the back.
• Keep the screen on and unlocked and hold the card still until reading completes.
• Remove thick cases, wallet cases or magnetic mounts if they interfere.

Payment takes a long time or is cancelled: Check internet access and read the on-screen message. Before retrying, establish what happened to the first payment. Check the bill and the register's payment result. An open bill does not guarantee that the guest was not charged.

If the result is unclear, or payment was approved but the receipt is missing, ask a manager or Vendion support. Provide the phone model, operating system, error text, time, amount and bill number.