How Guests Order and Pay in Express

Express lets guests order and pay on the restaurant's self-service screen. The visible steps depend on that kiosk's settings.

1. Start The guest taps the start screen to begin a new order.

2. Choose the ordering method If Ordertyp is Fråga kunden, the guest chooses dine-in or takeaway. Otherwise, the preset method is used.

3. Choose products The guest browses menu groups and opens products to choose quantities, variants and options. Product images and allergen information follow your settings. Help guests with allergies or unclear product information.

4. Check the order In the summary, the guest checks products, changes quantities and removes lines. They can go back to continue shopping or proceed using the payment button showing the amount.

5. Optional additional-product suggestions If upselling is enabled, the kiosk can suggest more products from the menu. The guest chooses whether to add anything or skip. Suggestions depend on available products and the order.

6. Pay on the terminal The guest follows the connected card terminal's instructions and waits for confirmation. After terminal approval, Vendion completes the receipt. If something fails, staff should help and check the payment before the guest starts again.

7. Confirmation and receipt After successful completion, a thank-you message and order number appear. The order goes to the kitchen according to your settings. The receipt is printed on the selected receipt printer, displayed as a digital-receipt QR code, or both, depending on Betalning settings. For a digital receipt, the guest can request more scanning time. The screen then returns to the start, or the guest chooses a new order.

If the guest becomes inactive: After the configured idle time, an Är du kvar? prompt appears with a 30-second countdown. The guest can continue or cancel. If time expires, the abandoned order resets. This timer applies to the ordering steps and is not an indication of an initiated card payment's outcome.

Change behaviour and display under Enheter → Expresskassor, selecting the correct device.