Express Kiosk – Setup and Configuration

Vendion's Express kiosk is a self-service device (like McDonald's kiosks) where guests can order themselves at the counter – perfect for lunch rushes, takeaway-focused restaurants, or as an overflow terminal during peak hours.

What is Express kiosk?

Express is a self-service view at /staff/express that:

• Shows the menu in large, click-friendly cards
• Takes card payment directly at the kiosk
• Sends the order to the kitchen automatically
• Resets itself after each order (attract screen)
• Has inactivity timer (default 120 sec)

Unlike Online Order (chat-based), Express is visually menu-oriented.

Hardware needed

Minimum

• Tablet – iPad (9"+) or Android (10"+) in landscape
• Stand/mount – attached to the counter or wall
• Card reader – integrated or via Stripe Terminal
• Wi-Fi/4G – stable internet connection

Recommended

• 15" screen for better readability
• Back stand with 30° tilt toward the guest
• Receipt printer nearby (for guest to get physical receipt)
• Power supply – cable or magnetic dock

Step 1: Register workstation

A kiosk must be registered as a workstation in Vendion's system. Vendion does this for you. Contact Vendion support with the following details:

• Name – e.g., "Kiosk 1"
• Type – Express
• Monthly price – per your agreement (e.g., SEK 490/month)

Within 1 business day the kiosk is set up and ready to configure.

Step 2: Configure Express settings

After workstation is created:

1. Go to Admin → Settings → Express
2. Select your kiosk from the list
3. Configure:

Theme

• Light or Dark
• Affects the entire kiosk surface

Order type

• Ask customer – kiosk asks "Dine-in or takeaway?"
• Dine-in only – all orders marked as dine-in
• Takeaway only – all orders marked as takeaway

Allergens

• Show allergen icons on/off – whether allergen icons are shown on the menu
• Allergen filter on/off – whether the guest can filter the menu

Images

• Show product images on/off – whether images are shown on menu cards

Upsell

• Enable upsell step on/off – shows "Want to add anything else?" before payment

Inactivity timer

• Seconds before reset – default 120 sec
• Recommended: 90-180 sec depending on customer pace

Payment method

• Card (default) – card payment only
• Future: cash, Swish

Step 3: Connect the kiosk

1. On the tablet – open the browser
2. Navigate to https://app.vendion.com/staff/express
3. Log in with a staff account that has express.operate permission
4. Select the right restaurant and workstation
5. The kiosk loads the attract screen

Step 4: Set up kiosk mode (important!)

To prevent guests from leaving the app:

On iPad

• Activate Guided Access (Settings → Accessibility)
• Triple-click the home button to start the mode
• Select zones that can be interacted with
• Set a PIN code so staff can exit

On Android

• Activate Screen Pinning (Settings → Security)
• Or install a kiosk app like Scalefusion or Hexnode

Step 5: Test the flow

Before opening for guests:

1. Tap "TAP TO START" on the attract screen
2. Choose order type (if configured)
3. Add some products
4. Review the cart
5. Test payment (simulated)
6. Verify the receipt prints
7. Verify the order lands in KDS

Best practices

Placement

• Visible from entrance – guests should see it directly
• Flat surface – no movement
• Near card reader – card should reach the reader without stretching
• Good lighting – screen shouldn't reflect

UX tips

• Large images – product images sell
• Short menu – limit to 20-30 products for faster flow
• Clear CTA – "ADD" should be large and colorful

Security

• Clear cache regularly – the tablet shouldn't accumulate junk
• Restart daily – avoid memory leaks
• Update OS – security fixes required for the card reader

Common problems

"Kiosk resets too fast"

• Increase the inactivity timer in settings

"Order doesn't land in KDS"

• Check the network
• See the troubleshooting article "Online Orders Not Reaching Kitchen"

"Payment fails"

• Card reader not connected
• Stripe Terminal not activated
• Contact support

"Product doesn't show"

• Product is hidden or inactive in the menu
• See the article "Menu Visibility – Online vs POS"