Shared loyalty across the chain

With Gemensamt lojalitetsprogram (Shared loyalty programme), chain restaurants use a common points programme. Earning, point redemption and tier assessment then take place at chain level. The function is available, not merely planned.

Prepare the programme

Review existing restaurant programmes and balances before enabling sharing. The first activation takes settings and tiers from the most recently updated active restaurant programme. If none exists, defaults are used. There is no separate dialog for choosing the source restaurant.

Agree on the intended programme and contact Vendion if the shared setup needs adjustment. Shared points do not automatically turn all local stamp cards into one shared stamp card.

Enable

1. Open Kedjeöversikt → Inställningar (Chain overview → Settings).
2. Enable Gemensamt lojalitetsprogram under Delning (Sharing).
3. Select Spara (Save) at the bottom of the Delning card.
4. Read Slå på gemensamt lojalitetsprogram? and select Slå på (Enable) once the setup is correct.
5. Open Lojalitet (Loyalty) and check the programme, tiers and balances.

Existing local balances not yet transferred are combined per customer. Do not assume that multiple separate customer profiles for one person will automatically be recognised as the same person.

Read the chain loyalty page

The Program (Programme) tab shows active status, points per SEK, value per point when redeemed, minimum redemption and how long points last. Nivåer (Tiers) shows the shared tiers, the spend at which each is reached and their benefits.

The Medlemmar (Members) tab shows guest, phone, tier, balance and lifetime points earned. The list fetches at most the 500 members with the highest balance and shows 100 per page. A missing row therefore does not prove that someone lacks membership.

This is an overview. It has no editor for programme rules or tiers and no button for manually adjusting a member balance. Contact Vendion when the shared setup needs changing.

Disable or connect more restaurants

Disable through Inställningar → Delning → Gemensamt lojalitetsprogram → Spara (Settings → Sharing → Shared loyalty programme → Save), then confirm. Chain points are paused and are not redistributed to restaurants. Local loyalty resumes, so check local balances and guests’ available points before making this change.

Plan disabling, re-enabling and connecting restaurants with existing points together with Vendion. Connecting a restaurant to an already active chain does not itself confirm that all its previous points have been combined.