Chain Gift Cards – Sold at One Unit, Redeemed at Another

A chain gift card can be used at restaurants in the same chain. It still has an issuing restaurant responsible for the gift-card liability. A local card is valid only at its issuer.

Prepare the chain

Check Kedjeöversikt → Inställningar → Delning → Gemensamma presentkort (Chain overview → Settings → Sharing → Shared gift cards). Enable and save when sharing is required. Check restaurant organisation numbers and agree on settlement procedures.

Issue from Chain overview

1. Open Presentkort (Gift cards) and select Utfärda presentkort (Issue gift card) on the Kort (Cards) tab.
2. Select the restaurant under Utfärdas av (Issued by).
3. Enter Belopp in SEK and Utgångsdatum (Amount and Expiry date). The form initially suggests twelve months; check the date.
4. Select Giltigt i hela kedjan (Valid across the chain) for a chain card.
5. Optionally enter recipient details and a message.
6. Select Utfärda (Issue).
7. Check Giltighet (Validity), balance and expiry in the result. Use Kopiera kod (Copy code) and give it to the recipient.

This is administrative issuance, not a POS payment. The form neither takes payment nor automatically sends an email merely because an address was entered. For a normal sale, use POS gift-card sales or the online shop.

In POS gift-card sales, select Giltigt i hela kedjan when available. Check the result; selecting the checkbox alone does not confirm chain validity.

Track cards

On the Kort (Cards) tab of the chain’s Presentkort, search by code and filter by status or issuing restaurant. The list can include local and chain cards. Summary cards reflect the entire loaded collection even when the table is filtered.

With the appropriate permission, select Saldo (Balance) to open Justera saldo (Adjust balance), or select Makulera (Void). Enter the new total balance, not an amount to add, and provide a reason. Voiding makes the card unusable; it does not refund money.

Sell online

Open Presentkort → Butik (Gift cards → Shop). Choose Restaurang som utfärdar kedjans kort (Issuing restaurant) in the Utfärdare (Issuer) card and save with that card’s Spara (Save). Then configure amounts, expiry, heading and terms further down and save with the shop’s own Spara. Changing the issuer requires the Manage chain settings permission. Check that the issuer is active and can receive online payments before opening the shop to guests.

Redemption and settlement

Choose Presentkort (Gift card) at POS checkout and enter the code. The amount cannot exceed the card balance or outstanding payment. Pay any remaining order balance with another available payment method.

Redeeming a chain card at another restaurant with a different registered organisation number creates a balance between them. Follow it under Intercompany. Vendion does not transfer money between the companies’ bank accounts; payment and marking settlement are separate actions.