Vendion Magic Button: ordering and service with one press

A party wants the bill while their server is helping another table. A physical button lets them signal that need without using a phone. Staff receive a task in the POS and can plan the next step.

Vendion Magic Button uses Flic buttons linked to a table and a defined action. It complements personal service by giving guests a clear way to make contact.

Choose a task guests understand

A button can call for service. This may suit a private room or an area of the terrace where eye contact is difficult. Staff can see which table needs assistance.

The button can also request the bill. Staff then know the guest wants to pay and can bring the right equipment. Pressing the button does not complete payment.

A third option is a pre-selected order. The guest orders a product configured for the button and it is linked to the table’s bill. Clearly show what a press orders and its price. Guests should not confuse a service button with an ordering button.

Assign responsibility for requests

A task in the POS needs someone to act on it. Decide who monitors requests, how to avoid two people doing the same job and how staff record that the guest has been helped.

Test repeated presses and accidental orders before putting buttons on tables. Check table moves too: a moved button should not keep sending requests to the wrong bill. Start with a few tables so staff can learn the workflow.

If a button is used for alcohol orders, the restaurant’s usual service responsibilities still apply. It is an ordering channel, not a substitute for staff judgement.

Measure service before counting extra sales

Track how quickly requests are noticed, which remain unresolved and whether guests understand the button. Ask staff whether requests help them prioritise or create more interruptions.

A service request is not a sale. An actual order and its handling can be tracked as a purchase in the system. Any effect on average spend should be measured across comparable shifts. There is no fixed percentage increase or time saving for every restaurant.

A complement that needs preparation

Check placement, range, batteries and cleaning in the actual environment. Vendion requires internet access, and staff need a procedure for signals that do not arrive.

Magic Button is charged per button, with pricing on request. Ask for an offer clearly identifying licences and hardware; do not assume the buttons are included in Vendion 360. Book a demo using the task you want at your tables.