Operational Reliability for Restaurant POS Systems

Operational reliability is our highest priority. When the restaurant is full, the POS, kitchen and staff need to work together, with clear workflows and access to help when it is needed.

The Vendion team has extensive experience in developing and operating restaurant systems and understands the environments restaurateurs work in. That experience shapes our product priorities: stability, usability and the everyday operation of the restaurant.

Follow service status openly

On Vendion’s system status page, you can follow the current status of our services and read incident information. The page also reports uptime for the measurement period shown. Current status and historical data provide a concrete way to follow operations over time.

Vendion’s terms include around-the-clock platform monitoring with alerts for operationally critical events. Read the current scope in our terms and conditions.

Staffed support around the clock

All paying customers have access to staffed support around the clock, every day of the week. Our support page lists contact channels via WhatsApp, email and telephone. For urgent outages, call +46 101 75 76 78.

Describe what happened, which restaurant and device are affected, and when the issue started. A photo of an error message helps us understand the situation.

Consider the whole restaurant environment

Reliability involves both the platform and conditions on site: the internet connection, local network, devices and connected services. Before installation, we can walk through how your restaurant operates and which dependencies need to be addressed.

Ask us to demonstrate the most important workflows, explain what is affected during a disruption, and show how staff can get help. This gives you a concrete basis for assessing the POS system.

Explore Vendion’s POS system or book a walkthrough.

Updated 12 September 2026.