POS integrations: check what actually reaches the next system
How can I check whether a POS integration works for my restaurant?
Choose a specific workflow and follow its records from the POS to the receiving system. Check content, direction, timing and error handling. Include refunds and amendments. A logo on an integrations page does not establish the included functions or who handles discrepancies.
An integration is valuable when it removes a specific piece of duplicate work. Start with something you currently transfer by hand: a daily sales report, a digital order or approved payroll records.
Define what needs to move
Document the sending system, receiving system and required fields. Establish whether transfers happen immediately, at daily close or after approval. Menu synchronisation and order transfer are separate functions even when they involve the same service.
Have the supplier confirm support for your product versions. An available API is a technical possibility, not confirmation that a finished connection is included in the subscription.
Test financial records with exceptions
Have the person responsible for bookkeeping review a normal sales day and one with a refund, discount, tip or gift card. Check the amounts and account mappings in the receiving system. Decide how these records will be reconciled with payment records.
Distinguish sales from payment-provider payouts. Fees and payout periods may require separate handling. A technically successful transfer can still contain an incorrect setting that needs correction.
Test amendments and interruptions
For orders, check modifiers, sold-out dishes, amendments and cancellations. For payroll records, check that corrected working time reaches the right period.
Ask what happens when a transfer fails. Who sees the error? Can it be retried without creating duplicates? Where can staff see what has already been sent? Run these checks in an agreed test environment before using the workflow in production.
Assign responsibility
Document a contact route and responsibility for each part. Specify setup charges, ongoing costs and any external subscriptions. Also decide who checks continued operation after updates.
Start exploring current connections through Vendion's integrations. Bring an anonymised sample report or typical order so the assessment addresses the work you actually need to complete.
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