15 questions about restaurant POS systems

1. What is a restaurant POS system?

It records sales and can manage orders, bills, payment connections and reports. Restaurant functions may include tables, modifiers and kitchen orders. Check the scope of the solution you are buying.

2. Does a small Swedish restaurant need a cash register?

Cash, card and comparable electronic sales are normally covered, but exemptions exist. It is misleading to say every restaurant always needs the same setup. Consult the Swedish Tax Agency about your business.

3. Does the Swedish Tax Agency certify the register?

The agency does not test the register. It must be manufacturer-declared and connected to a certified control unit or control system under applicable requirements. Check the model and registration rather than relying on “approved POS” marketing language.

4. What is the total cost?

Include tills, modules, equipment, payment fees, SMS and any implementation or integration charges. Vendion 360 bundles six additional modules; it is not the entire POS installation with all hardware. See current pricing.

5. Can I use my existing iPad or computer?

That depends on the system, operating system, browser and peripherals. Ask the vendor to confirm the exact model and payment setup. An administration screen working on a device does not establish support for the full POS workflow.

6. What happens if internet is lost?

It depends on the product. Vendion requires internet. Test your connection and agree how staff respond to interruptions. Current platform information is on the status page; a cloud service does not automatically have offline operation.

7. How do integrated card payments work?

The POS sends the amount to the terminal and receives payment status. This reduces duplicate entry. Acquiring, charges and payouts follow the payment agreement. Include refunds and interrupted payments in the demonstration.

8. Can guests use Swish or digital wallets?

Vendion’s payment solution supports these options, but availability depends on activation, device and agreement. Confirm the methods needed on site and online before launch.

9. How do QR ordering and QR payment differ?

QR ordering opens a workflow for choosing food and placing an order. QR payment can instead settle an existing bill, as with Snap and Pay. A code that simply shows the menu does neither automatically.

10. Does booking need a separate system?

No. Vendion Booking is an additional module connecting reservations to the POS. Test amendments, cancellations and waiting lists. A link from an external page is different from a full booking integration within that service.

11. Is Sweden’s personnel register the same as time reporting?

No. The personnel register records who is active and when for inspection purposes; payroll records serve another purpose. Covered restaurants can use an appropriate bound book or an electronic register. See the Swedish Tax Agency’s guidance.

12. When is a KDS useful?

When the kitchen needs clearer orders, station allocation and status. Workflow determines the need, rather than a seat-number threshold. A KDS does not replace prioritisation or allergen procedures.

13. Can we advertise to every guest in the system?

No. In Sweden, email and SMS to individuals normally require prior consent, with a limited existing-customer exception. Address GDPR requirements and opting out too. See sections 19–20 of the Marketing Act.

14. What can AI help with?

Examples include reports, questions about available information, schedule proposals and campaign drafts. Check source records and conclusions. POS sales do not show physical stock, and an AI proposal does not guarantee staffing or profit. AI is included in Vendion.

15. How should we plan migration and support?

Confirm import options, deliveries, payment activation and training before setting the launch date. Rehearse a full shift and retain necessary records from the previous system. All paying Vendion customers have staffed support around the clock. See Vendion live with your own workflow.