Loyalty – Guest's Public Page

Vendion offers every member a public loyalty view – a page at /loyalty/:token where the guest sees balance, tier, history, and perks without logging in. The link is securely signed, valid for 365 days, and shareable via SMS or email.

Why a public view?

• Transparency: Guests asking "how many points do I have?" can check themselves
• Retention: A concrete page to bookmark – keeps the program top of mind
• Self-service: Cuts staff questions
• Campaigns: Perfect to link in SMS: "Check your Gold status here: [link]"

What the page looks like

The guest sees a minimalist, brand-colored interface (adapts to the restaurant's brand theme):

Hero

• Guest's name (or "Welcome back")
• Large tier badge with color
• Balance in points + SEK translation
• "Next tier in X SEK" (unless top tier)

Middle – Perks

• Bullet list of current tier perks
• When relevant: "Next tier's perks unlock at 18,500 SEK of 12m spend" (motivation)

Bottom – History

• Last 20 transactions in the member's history
• Format: date, kind (earned/redeemed/expired), amount, reason
• Example:
  • "2 Feb 2026 – Earned 450 points (order #1234)"
  • "24 Jan 2026 – Redeemed 200 points (−20 SEK on order #1220)"
  • "15 Jan 2025 – 100 points expired (inactive 24 months)"

Stamp cards and gift cards (if enabled)

• Active stamp card slots show with progress bars
• Gift cards the member has sent show on a separate tab

How guests get the link

Multiple options:

1. Automatic via SMS (recommended)

• Create an automation in Marketing → Automations
• Trigger: When a member auto-enrolls
• Action: Send SMS with link: "Welcome to the club! Check your points here: [link]"

2. On receipts (if enabled in settings)

• Link printed as QR code on the receipt
• Guest scans with mobile camera

3. Via staff

• Server clicks Share link in the member profile in POS
• Link copied to clipboard or sent via SMS directly

4. Manual generation

• Admin → Marketing → Loyalty → Members → [guest] → Copy public link

Security and validity

The link is a securely signed URL pointing at /loyalty/:token. The token is bound to the customer and the restaurant and is valid for 365 days. After that the link stops working and the guest needs a new one.

Safe against:

• Link manipulation (the signature breaks)
• Reuse after expiry
• Access to other guests' data (the token is bound to a specific customer)

Note: No data beyond loyalty status leaks. No orders, no bookings, no restaurant contact info.

Regenerate a link

If a guest loses the link or it expires:

1. Open the member profile
2. Click Copy public link
3. New link generated with 365-day validity
4. Send via SMS/email

Old links can keep working until they expire (no revocation in April 2026).

Customize the look

The public view respects the restaurant's brand theme (if enabled):

• Background, text color, accent
• Logo (if uploaded)
• Typeface (within safe web-font sets)

Open Marketing → Brand theme to configure. Without customization the page uses Vendion's default style.

Planned enhancements

• QR-code scan in POS → link guest directly
• Self-service redemption via the public view (for online orders)
• Push notifications on tier upgrade
• Apple Wallet / Google Wallet integration