Vendion
    Chain Operations

    Move Restaurant from Chain to Standalone

    3 min read
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    Contact Vendion when a restaurant needs to leave its chain or join another. Chain overview has no customer disconnection button. Provide the restaurant, chain, responsible people and preferred date, then agree on the timing.

    Review before the change

    • Ensure the restaurant has its own active administrator who can continue after disconnection.
    • Reconcile accounts and outstanding balances with the chain finance manager.
    • Review local and chain gift cards, especially cards issued by the departing restaurant.
    • Agree on shared loyalty-point handling and accurate guest communication.
    • Check which products and branding the restaurant should use afterwards.

    What changes?

    AreaAfter disconnection
    AccessThe chain's administrators are removed as administrators of the restaurant. If one of them has their own role there, it returns to that role. Memberships the restaurant set up itself remain and need review. The disconnection is not carried out if the restaurant would then have no administrator.
    MenuExisting products remain. The restaurant can no longer be selected for new publications from the old chain.
    Product locksLinks and locks on previously published copies are not removed automatically. Ask Vendion for help if they need to become fully editable locally.
    BrandingChain locks on restaurant fields are removed, but existing logos, colours and information are not replaced automatically.
    LoyaltyChain points are not redistributed to the restaurant. Check local programmes and balances before continued use.
    AccountingHistorical records and liabilities do not disappear through disconnection.

    Plan gift-card handling

    Local cards remain linked to their issuer. Chain cards retain their old chain validity; disconnection does not turn them into local cards.

    A standalone restaurant therefore cannot redeem the old chain’s cards through the regular chain flow, even if it issued such a card before leaving. Guests may still hold those cards. Agree on handling with Vendion and the responsible parties before the change and before promising guests continued acceptance at a specific location.

    Do not assume all future balances between the parties end on the disconnection date. Previously issued cards may still require handling and settlement.

    Check afterwards

    1. Sign in as the restaurant’s local administrator.
    2. Check menus, prices, VAT, printing and locked fields.
    3. Check Allmänt → Varumärke (General → Branding) and public links.
    4. Check guest access to gift cards and loyalty according to the agreed setup.
    5. Follow up final settlement and remaining memberships.

    Joining a new chain follows a separately coordinated connection. It does not automatically transfer the old chain’s templates, points or gift cards.

    This feature is part of Vendion Chain Operations.

    Curious how it looks in practice? Read more about the product or book a short demo.

    Read about Vendion Chain OperationsBook a demo

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